Monday, October 7, 2019

Outsourcing And Its Challenges

What is outsourcing?

Outsourcing is a cleverly orchestrated concept that involves outsourcing the IT department of a company. The latter will be able to focus on its activities, without fear of possible computer bugs or other acts of piracy. This type of benefit must be the subject of a contract that stipulates the commitments of each party, namely the company and the outsourcer.

In the case of an SME, the use of outsourcing can limit the risk of breakdowns. In addition, the company will have a powerful computer network, a continuous maintenance service and a computer system adapted to its needs. Depending on its objectives and priorities, the entrepreneur may decide to entrust part of the management of his IT department. In this case, we talk about the selective outsourcing of applications. Whatever the option is chosen, this type of management is a real asset for a company, particularly in terms of growth, which explains the interest of computer supervision in a company.

What are the services offered by a specialized outsourcing provider?

To meet the expectations of companies that choose to delegate the management of their computer equipment, the outsourcer offers various services that include:

  • Continuous maintenance of the computer system.
  • Securing systems as well as the computer network.
  • Updating applications and software to optimize device performance.

And to supplement its services, the outsourcing company usually provides ongoing technical assistance for employees of the corporate sponsor. In other words, the services aim to relieve the internal management of the computer park. The interest in computer supervision is mainly based on the delegation of tasks. A specialized ENS stands out above all for the diversity of its services: outsourcing, network management, data backup, telecom ... Add training and advice dedicated to SMEs as well as large groups. The solutions offered to each customer meet specific needs and guarantee a quick return on investment.

In the case of outsourcing, the service provider must take into account several parameters, such as the marketing strategies adopted by his client, the workflow, his management strategies, as well as the privileged methods of communication.

What are the issues of outsourcing?

The fact of entrusting the management of computer production tools offers to the company many advantages, in particular in terms of performances, efficiency, and results. At the business level, the returns are maintained and thanks to the new features and applications made available by the outsourcer, the smooth running of the production process is ensured.

By outsourcing the management of its computer and related system, the company manager ensures that its facilities will be secure and that no leakage of essential data will be deplored. The concept also allows him to have better control over the expenses related to computer production. We must not forget the availability of new applications, better responsiveness, and optimal productivity.

Outsourcing: how to choose a provider?

While many business leaders are aware of the benefits of outsourcing, it is not always easy to choose the provider that will best meet their needs. Indeed, the outsourcer must be able to adapt to the constraints and specificities of the client. Therefore, before entrusting the computer supervision, take the time to analyze these few basic criteria:

The reactivity

The reactivity of the service provider is essential because in case of breakdown or following an act of piracy, he must send a technician who will take care of restoring the system as soon as possible. If necessary, a helpdesk solution must be put in place, that is to say, that IT assistance is carried out remotely.

Proximity

Proximity is certainly the criterion that most influences the choice of an entrepreneur who plans to entrust the management of his IS to a third company. Even if we often talk about outsourcing, it is always better to entrust this task to a service provider based nearby. Thus, it can intervene quickly and establish a relationship of trust with you. It is also reassuring to know that the confidential data of the company are stored in data centers located in France.

listening

An IT supervisor must first and foremost listen to his clients. This is the only way to identify their real needs in order to offer tailored services.

The know-how

An outsourcing service provider must prove its know-how in computer systems maintenance. If this is not the case, the customer will be able to pay for it, because an incompetent partner will not be able to manage the priorities, the breakdowns or the acts of piracy. Any business owner will have to learn first about the experience of service providers who offer their services.

Why favor a multitasks provider?

For the management and security of databases, it is better to turn to a provider that offers a wide range of services. Privilege specialized ENS in different fields including:

  • Outsourcing: offer IT infrastructure, supervision, support and assistance
  • Computer security: security audit, RGPD, PSSI ...
  • Database Management: Oracle and SQL Servers, Open Source SQL, Big Data noSQL.


Whatever the situation, the company must be able to count on the IT supervisor and his teams of highly specialized experts. By outsourcing the management of the IT system, internal staff will be better able to focus on high value-added tasks. Thus, the productivity of the company is optimal, the databases are secure and the maintenance of the computer park is ensured by experienced technicians.